Frequently Asked Questions

General

Three Ships is based around tales of adventurers going to great lengths to find the mystical Fountain of Youth. Some legends even suggest that it was discovered by a very small fleet of just three ships. While we know this to be a myth, great discoveries can still be made with limited resources. We embrace this less is more mindset and use this philosophy to chart our course as a company. We believe you don't need a long list of unnecessary ingredients in your skincare products, and you don't need a 12 step skincare routine to achieve beautiful results.

In Canada, our products can be found at The Hudson's Bay, Chapters Indigo, Urban Outfitters, Well.ca and Holt Renfrew.
In the US, our products can be found at Whole Foods in NorCal and Urban Outfitters online
You can also check for local retailers on our store locator: https://www.threeshipsbeauty.com/pages/store-locator-1

At the moment, Three Ships Beauty does not offer samples, however we have a 30-day return policy that will allow you to make any returns should your skin not love your Three Ships products! Check out our return policy: https://www.threeshipsbeauty.com/pages/return-exchange-policy.

On the product page there will be a prompt to enter in your email address to receive a notification when the product will be restocked!

Step 1. Cleansing Oil (in the PM only to remove makeup and sunscreen)
Step 2. Cleanser
Step 3. Toner
Step 4. Water-based serum
Step 5. Moisturizer ( Use Radiance in the AM and Dream in the PM)
Step 6. Oil-based serum
Step 7. Sunscreen (in the AM only) You can also check out our downloadable set of instructions here

P.S. Scroll down on all our product pages for detailed instructions on when to use that specific product

Product

Yes! All of our products meet the highest quality in avoiding certain additives. Our reasons to not include these ingredients range from not being suitable for those with sensitive skin to not safe for infants. While our products aren’t made for babies, we want new moms to feel comfortable with buying our products.

The skincare industry has come a long way; there are so many innovative ingredients and substances are naturally derived, that we use in place of parabens, sulfates, synthetic fragrance and phthalates.

No, we do not and will never test on animals! We are certified cruelty-free by the Leaping Bunny Program.

If unopened, your Three Ships products will be safe to use up for a year.

Look for the jar symbol on your product packaging to know exactly how long it will be good for after opening. Most products will be safe to use for 6-12 months.

Since our products are made with 100% natural oils and ingredients, keep all products at room temperature and away from direct sunlight. Ensure that all products are kept away from children as well

All of our products are made in Toronto, Canada.

Yes! All our products are gluten free.

Most of our products do contain nuts. However, if you experience strong allergic reactions, our products may not be a fit for your skin. We recommend reviewing our Ingredient Glossary or reach out directly to a team member by emailing us at hello@threeshipsbeauty.com.

At the moment, we do not have a product that contains SPF.

We have not tested our products to be used on babies and would not recommend them for use on them.

All of our products are free from synthetic fragrances however, we use very limited amounts of essential oils in our products!

Because all of our ingredients are 100% natural, it can often smell unpleasant. By using less than 0.8% concentrations of essential oils, we are able to create an enjoyable skincare experience without any effects on your skin.

Please reach out if you have a specific question on our use of essentials oils.

No, Radiance does not have an SPF, therefore, will not protect your skin from the sun. Make sure to follow with an SPF!

We do! The top products for those with mature skin are Awake, Boost and Radiance.

To find specific products for your skin type, check out our skin quiz on our website. If you still have questions, send us a message to hello@threeshipsbeauty.com

Yes! Purify is great for milia!

How to Use

If you are using small amounts of Detox on breakouts, you can leave it on overnight. If you're applying Detox on your whole face, we recommend washing Detox off after 10 minutes to avoid dry skin.

Shipping

Yes! We happily offer free shipping for orders over $45US and $50CAD.

USA orders paid for will be fulfilled within 3 days. Our third party shipping company will then take 1-5 days for delivery.
Canadian orders paid for will be fulfilled within 3 days. Our third party shipping company will then take 1-7 days for delivery.

Unfortunately, at the moment we only ship to Canada and the USA.

Yes, for all Canadian and USA orders we will provide you with a tracking number.

Sustainability

A small portion of our products uses plastic components, such as our pumps and droppers, which are not recyclable as yet. To ensure our products are responsibly recycled, we have partnered with Pact, a nonprofit membership organization that collects hard-to-recycle beauty products.

We ask all suppliers to disclose environmental policies and provide legal documentation confirming their ingredients are cruelty-free, vegan, and ethically sourced. Protecting workers' rights is of utmost importance, and our supplier code of conduct sets high standards for ensuring worker diversity, safety, and treatment.

Three Ships Beauty is committed to becoming Climate Neutral Certified! To further lessen our impact on the climate, we are working with Climate Neutral to measure and offset our 2021 emissions and reduce emissions moving forward. We'll be offsetting our footprint by funding projects that eliminate emissions all across the globe.

Upcycled beauty reduces waste by sourcing parts of produce that would often contribute to food waste. We see value in discarded raw materials and strive to find methods of upcycling these ingredients for formulation.

Checkout

Just one discount code per purchase!

There could be a few reasons your discount code isn't working:
- Double check spelling and capitalizing
- Discount codes does not apply to products that are already discounted
- Discount codes do not apply to bundles or kits, since those are already discounted

If you still have questions about your discount code, send us a message to hello@threeshipsbeauty.com

Discount codes are added and calculated at checkout. Please proceed to checkout from your cart to enter in your discount code.

Refunds

Send us a message at hello@threeshipsbeauty.com and we will make things right for you.

Yep! We want you to be 100% in love with your Three Ships products and will accept products in lightly used/new condition in exchange for a refund. To read more about our return policy, go here.

Due to the pandemic, if the product has been used, we are not accepting returns. We want to you to be 100% satisfied with your Three Ships product and would be happy to refund you for the cost of the product or send a replacement product for a similar value! Make sure to send us a message at hello@threeshipsbeauty.com and we will make things right for you.

Other

If your question wasn't answered, please drop us a line by contacting us at: hello@threeshipsbeauty.com or (844) 475-7697.